Support

Support is available from the authors and publishers for all teachers and students using the course. At this time, support is only available in English. However, in the future we hope to add Japanese language support.

Technical support is mainly carried out via email. Teachers and students should receive a reply to any email requesting support within 24 hours.

The main issues requiring support in the first year of operation have centered around access to the Study Centre. In the main this has been limited to retrieving students' login information and resetting passwords when necessary. We will also set up your unique group(s) of learners for each teacher, providing that the teacher supplies us with a text file containing the required student data.

Advisory support is available for a range of issues both technical and pedagogical.

We can help troubleshoot issues you may have regarding the use of the DVD and Study Centre in the classroom, language lab and in self-access settings.

Advice is also available via the teachers' area of the Study Centre regarding lesson plans, as well as answers to all textbook and Study Centre exercises and quizzes. There are also tests available for download from this same location.

If you are not yet using The English Course and you have any questions, you can send them to us using the Questions page in the for Teachers section of this web site. You should receive an answer from us within 24 hours.

We think that you will find that our support is second to none. Moreover, because you will be dealing directly with the authors, we think that you will find that our support is more personal and knowlegeable than the support you might receive from other publishers.

You can also check the Solutions page for answers to frequesntly asked questions.

Remember that we, the authors, are teachers just like you. We understand the value of good teacher and student support and we aim to provide that support to you at a level that is much more than just satisfactory.